RETURN POLICYReturns always happen. Don’t worry, we understand that. If you are not satisfied with any of our products, you are welcome to return it. We accept returns in the following cases:
NOT HAPPY WITH YOUR ORDERIf you are not happy with your purchase, please contact us via [email protected]. Our customer service team will review your request and approve your case. In this circumstance, we may offer you one of two options as below: Option 1: You still keep the item(s) for other purposes and we will give you a 75% discount coupon for your next order. In this circumstance, you do not need to ship back the items and we do not have to pay for shipping and re-stocking cost. Option 2: If you still want to return the item and request for a full credit refund, please follow these instructions:
- Email us at [email protected] within 05 days of receiving your order for returns inquiries to receive instructions for handling your return item(s).
- After receiving our response, please ship items back within 14 days of delivery. Returns are only eligible if the item is unused, unwashed and has not been altered in anyway. You will be responsible for the return postage on all returns, the credit refund will be issued once the return items have been received by our warehouse service.