Frequently Asked Questions

Where is my item?

All items are produced and shipped from our facility within 5 to 10 business days from the time of purchase. You may follow the tracking information located in your confirmation email to look at your shipping details and estimated arrival time.

You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when the item(s) is shipped out). Additionally, you may enter your order number to the ‘Order Tracking’ page.

Please contact us at [email protected] if your order hasn’t arrived within the estimated arrival time.

What methods of payment does one accept?

We accept all major credit and debit cards, including Visa, MasterCard and Paypal.

Do you ship internationally?

Currently, we are shipping to USA only.

Your page isn’t loading, what’s happening?

Please contact us and tell us about the difficulty you’re having in order that we will fix it ASAP.

Do I keep getting a mistake message, what’s happening?

Please contact us and tell us about the difficulty you’re having in order that we will fix it ASAP.

I just noticed that I chose the incorrect item by mistake, are you able to swap my product?

Please contact us as soon as you discover out that you simply have made a mistake . If we catch the difficulty before the item goes into production, we will make the change. Remember, we attempt to send your product ASAP so act fast!

I just noticed that I entered the incorrect shipping address. What should I do?

Please contact us as soon as you discover out that you simply have made a mistake . If we catch the difficulty before the item ships, then we will make the change. Otherwise, we’ll need to wait until the item is returned to us.

Exchange

So on exchange a product please contact us at [email protected] which we’ll process the exchange a 20$ restocking fee may apply.

What happens if the item was “Returned to Sender”?

If your order has been listed as “undeliverable” and returned back to us, we’ll ship the package to you at no additional cost.

What happens if my item is damaged?

If your item has any defects or errors on our part, we’ll replace the item at no additional cost. The damaged product doesn’t got to be returned. If we are unable to exchange the merchandise thanks to inventory issues, we’ll refund you or send you a comparable item of your choice.

What happens if my item is broken after washing?

We strongly recommend reading the washing instructions found on the packing slip of your product. If you think that your product is flawed , please contact us at [email protected]

What do I do if I received the incorrect product or my product is defective?

If this happens, we are truly sorry. Please email us at [email protected] and tell us your order number and the way we tousled . We will lookout of you and canopy all costs of getting you the proper product. We will send you a replacement product and buy your shipping to send that one back to us. We are human and do make mistakes. we’ll confirm to correct the difficulty ASAP!

If you have any questions, please feel free to contact us…

Customer Service 24/7

✉ Email: [email protected]

☎ Phone: +1 (269)-422-7113

Address: 2847 Southfork Drive Stevensville, MI 49127, US